Security & Privacy

How We Keep Your Information Safe

Learn about Rentalyst's commitment to security, privacy, and protecting your sensitive information.

We take security seriously. When you trust Rentalyst with credit card images, personal information, and business data, you deserve to know it's protected.

Our Security Promise

Your information is:

  • Encrypted - Both in transit and at rest
  • Backed up - Redundant storage in multiple locations
  • Access-controlled - Only authorized personnel can view sensitive data
  • Monitored - 24/7 security monitoring for suspicious activity

For Renters

When you submit information through Rentalyst:

Your Card Images Are Encrypted Immediately The moment you take a photo of your card, it's encrypted. Not even Rentalyst employees can view it - only the rental company you're working with.

Your Personal Information Is Protected Name, email, phone, address - all stored with strong encryption and enterprise-level security.

You Control Your Data You can request to see, update, or delete your information anytime by contacting the rental company.

For Rental Companies

When you store customer data in Rentalyst:

Enterprise-Grade Security We use industry-standard encryption and secure cloud infrastructure to protect your data.

Secure Cloud Infrastructure Your data is hosted on enterprise-grade servers with 99.9% uptime guarantees.

Access Controls Only your authorized team members can access customer information.

Audit Trails Every access to sensitive data is logged for your records.

Smart Security Features

We've built in features that protect everyone:

Automatic Card Number Detection Reduces manual data entry and exposure of card numbers.

Temporary Image Links Card images are never exposed through permanent URLs.

Session Security Customer sessions expire automatically for security.

IP Address Logging All submissions tracked for fraud prevention.

What We Don't Do

To protect your security:

  • We never sell or share your data with third parties
  • We don't use your information for marketing without permission
  • We don't store full card numbers after authorization is complete
  • We don't access your data without a legitimate business need

Fraud Prevention

Rentalyst includes multiple layers of fraud detection to protect rental companies:

  • Verification of customer identity
  • Detection of suspicious patterns
  • Cross-referencing of submitted information

For security reasons, we don't reveal all anti-fraud measures in detail on publicly accessible pages - complete information is accessible to verified rental house customers within the platform.

Compliance

Rentalyst follows industry best practices:

  • Payment card industry (PCI) guidelines
  • Data protection regulations
  • Privacy law compliance
  • Regular security audits

Questions About Security?

If you have specific security questions:

  • Renters: Contact the rental company you're working with
  • Rental Companies: Contact our support team for detailed security documentation

We're committed to earning and maintaining your trust through transparency and best-in-class security practices.

Frequently Asked Questions

Can Rentalyst employees see my credit card information?
No. Your card images and details are encrypted and only accessible to the rental company you submitted them to. Rentalyst staff cannot view customer credit card information.
Where is my data stored?
Data is stored on secure cloud servers with redundant backups in multiple geographic locations. All storage meets enterprise-grade security standards.
What happens to my information after my rental ends?
The rental company retains your information according to their retention policy (typically for accounting and legal purposes). You can request deletion by contacting them directly.
How do you prevent fraud?
Rentalyst uses multiple verification methods, pattern detection, and cross-referencing. For security reasons, we don't reveal all anti-fraud measures in detail on publicly accessible pages - complete information is accessible to verified rental house customers within the platform.